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Frequently Asked Questions

Packaging and Materials

Our minimum order size is 1 box. If you would like to see how your artwork will print on the box, please order 1, or a few, boxes to check before placing your full order.

On the Shop All Boxes you will find a description of the different custom box types and their common usage.

White is a very common corrugated material which has a white or Kraft outside liner and a Kraft flute. Premium white is made with a clay-coated outer liner paper for vibrant colors and high-end personalized packaging.

Kraft is a very common material for packaging. Colors will appear differently on Kraft then on white. Please see our Artwork guidelines for additional info.

The materials we offer are the most used ones and popular materials for corrugated packaging and boxes. These should take care of most of your needs. We would love to hear from you what other material you have in mind to use by completing our Contact Us form.

Can’t find the box type you need? Please click on the ‘Don’t See What You Need’ tab on the right side of the website. Complete the form and someone will come back to you to discuss our custom box program.

Here are the types of custom printed boxes we offer: Shipping Box, Mailer Box, Retail Box, and Gable Box. These types of boxes are also great for creating subscription boxes.

We offer a variety of boxes that can be used for subscription boxes. Our large selection of sizes and designs make it so you can create a unique custom subscription box for any occasion.

Box dimensions will be based on Internal dimensions.

Artwork and Design

Yes, please refer to our Artwork Guidelines for the best results.

We can either print the inside, the outside or both sides.

When you order and submit, you approved your final proof. No other proof will be sent to you. If you would like to see how your boxes will look like, please order 1, or a few, boxes first before you place your full order.

Please follow our Artwork guidelines for best results. Any image should be provided at 300ppi (pixels per inch) at final size for best print quality. If an image is uploaded at 300ppi and then increased in size, its resolution quality is reduced.

Please follow our Artwork guidelines for optimal results. Any image should be provided at 300ppi (pixels per inch) at final size for best print quality. If an image is uploaded at 300ppi and then increased in size, its resolution quality is reduced.

At this moment we can’t send you a die line.

Ordering and Shipping

Every order will be shipped within 5-7 business days plus anywhere from 2-7 business days for actual shipping, depending on your location.

Here is Staples Holiday Schedule!


New Year's Day January 1st Wednesday
President's Day February 17th Monday
Good Friday April 18th Friday
Memorial Day May 26th Monday
Independence Day July 4th Friday
Labor Day September 1st Monday
Thanksgiving Day November 27-28th Thursday
Christmas Eve December 24th Wednesday
Christmas December 25th Thursday
New Year's Eve December 31st Wednesday

Depending on the quantity and size of the individual custom box(es), your order will ship in one box or multiple boxes.

Your shipping costs will be calculated for you upon checkout.

Our orders are automatically processed so we can’t guarantee that we will be able to stop the production of a confirmed order once it’s submitted. If we can still stop production, we will cancel the order for you, and instruct you to resubmit a new order.

Reach out to us via our Chatbot as soon as possible with your order number to cancel. Since our orders are automatically processed, we can’t guarantee that we will be able to stop the production of a confirmed order. If we can still stop production, we will cancel the order for you.

Currently, we don’t offer live tracking. We will notify you once your order has shipped and you will be able to track your shipment through the carrier’s website.

We currently only ship in the United States.

At this moment we are unable to split shipments for orders ordered online. Please place a separate order for each location.

Pricing

Pricing is affected by the type of box, the type of substrate, the quantity and if the box will be printed on 1-side or 2 sides.

Yes, if your order more boxes your price will come down as long as you order the same design and the same box type and size in one order.

There are no additional setup fees. All our boxes are printed digital which don’t require any plates or setups. The price you are quoted per box is the price you will pay. Shipping costs and tax will be added upon check out.

Shipping costs and tax will be added upon check out.

If you are a company and think you will qualify for tax exempt status, please fill out this form and send to cs@diypack.com. Our accounting team will review your application. An approval or denial will be sent to you within several days. If approved, we will set you up as tax exempt and no taxes will be charged upon check out.